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Patient Service Representative

Department: Administration
Location: Valparaiso, IN

Under general supervision operates a multi-line telephone console; gives routine information to the public; greets the public; registers patients; maintains patient records; and accepts payments. This position will participate and support the Patient Centered Medical Home model in coordinating the care needs of patients focusing on the continuity of care. 

QUALIFICATIONS: Education/Training

  • High School diploma or equivalent
  • Graduation from an accredited business or technical school is preferred


  • One year of work experience in an organization performing duties comparable to a telephone switchboard and/or general clerk/typist

Skills/Job Requirement

  • Strong organizational and time management skills
  • Proven computer and database management skills
  • Cultural sensitivity
  • Excellent interpersonal and communication skills
  • Bilingual in Spanish is strongly preferred
  • Correct English usage, grammar, and spelling
  • Office practices, procedures, and equipment
  • Basic math skills
  • Phone Etiquette


  • Receives, screens and routes calls to appropriate destination.
  • Greets public, staff, and others in a professional and courteous manner.
  • Registers new patients in accordance with policies and procedures.
  • Verifies and updates registration and payor information at every patient visit.
  • Determines insurance, Medicaid and Medicare eligibility.
  • Accepts payments, issues receipts and reconciles cash drawers daily.
  • Explains and assists individuals with State Offered Insurance plan applications.
  • Offers assistance with county agencies as needed
  • Maintains receptionist supplies.
  • Performs other duties as assigned.
  • Run Automatic Eligibility Verifications.
  • Follow up with Voice mail messages and setting appointments.
  • Attendance is an essential function of the job

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